Code of conduct

We want to make sure you enjoy the festival in a safe and respectful way. Cooperation from all, including our crew, volunteers, security, partners, freelancers, and performers, is essential.

Anyone who violates this Code of Conduct will be asked to leave.

Our expectations

• Be kind
• Be respectful
• Be mindful
• Respect personal space
• No harassment of others

Any form of written, verbal, or physical abuse, such as unwanted or unwelcome sexual comments, intimidation, or inappropriate contact is not tolerated. The same applies to encouraging or supporting such behaviour.

Getting help and reporting

We experience the festival together, and we ask everyone to look out for one another. If you experience or witness a violation of this Code of Conduct, feel unsafe, or see someone being harassed, please check in with them or contact festival staff, security, or our social safety team immediately.

A dedicated, private space is available on-site, where our social safety team can have a confidential chat so you can share your experience (anonymously if you wish) and get the support you need. You can also use this space to take a moment to rest. Our staff can guide you there or accompany you.

While immediate reporting helps us act faster, we understand this isn’t always possible for many reasons. So you can also submit a report after the event. Please note it may take a few working days for our team to respond. When dealing with reports, our top priority is ensuring the affected person feels safe and supported.

If anyone engages in inappropriate, harassing, abusive, or destructive behaviour or language, we retain the right to take any necessary action to maintain a safe environment. Violators may be removed without refund and may be reported to the authorities.

We reserve the right to deny entry to anyone who endangers the safety or inclusion of others. All reported incidents are handled with care and confidentiality, and we only proceed with the consent of the affected person.

Ticket terms

We don’t do fine print. We’d rather make it easy for you to know your terms. Please take a moment to read these before you buy.

• All tickets are non-refundable, non-changeable, and non-transferable.
• Event lineups are subject to change at any time without ticket refunds.
• Sole DXB has a zero-tolerance policy towards underage consumption of alcohol. Violators will be removed from the venue and are subject to possible prosecution under the law.
• Sole DXB has a zero-tolerance policy towards harassment of any kind. Violators will be removed from the venue at the sole discretion of festival management and will be reported to the relevant authorities.
• Upon entry, you must show a valid photo ID (original passport, national ID, or driver’s licence), along with the credit/debit card used to purchase your ticket.
• Online ticket resale is strictly prohibited. Tickets purchased from resellers (including Online Ticket Shop, Viagogo, or Dubizzle) are considered invalid and will be cancelled without refund.
• It is your responsibility to meet the age requirements for the ticket you’re purchasing. If there’s a dress code, it’s your responsibility to follow it.
• If you’re denied entry by the organiser for any reason, Platinumlist is not responsible for a refund.
• It’s your responsibility to arrive on time. Missed events will not be refunded by Platinumlist.
• Sole DXB and Platinumlist are not liable for lost or stolen property, or for any injuries sustained at the event.
• Platinumlist will not be responsible for lost or damaged tickets. Only one person can enter per individual ticket.
• Each ticket is valid for a single day/show only and cannot be used across multiple events.
• The event organiser has the right to refuse entry once the show has started. No re-entry.
• Professional cameras (SLR, mirrorless, or video) are not allowed unless pre-approved in writing by festival management.
• By entering the event, you consent to being filmed, photographed, or recorded. This content may be used for promotional purposes in any media, now or in the future.
• Please be aware that by entering this area, you consent to your voice, name, and/or likeness being used, without compensation, in films and tapes for use in any and all media, whether now known or hereafter devised, in perpetuity, and you release Sole Apparel FZ LLC, its successors, assignees and licensees from any liability whatsoever of any nature.
• By purchasing a ticket, you consent to the collection and use of your personal information for event operations, updates, and marketing communications, in accordance with our Privacy Policy.